Where is the store based?
Most orders are shipped within 3-7 days after your order placed
All orders have tracking number as long as your order reaches USD15.
What is the store’s return and exchange policy?
You could return and exchange as long as you bear the international shipping if you just don’t like it :)We are happy to exchange for you, NO QUESTION ASKED.We will ship a new item FOR FREE if there is some quality problem.Money shall be partially refunded if the customer accepts items with tiny issues. Customers enjoy up to 7 days Exchange or Return Service after the package is delivered.
Have a look at the Free Return Service here.
Do we accept orders placed outside US?
We surely do! We ship Worldwide and Free Shipping for orders over USD15 with tracking number sent.
How long will it take to receive your order?
We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK .
Once you placed the order it will takes 3-5 days (peak season 5-10 days) to process the order.
We ship orders via E-packet which is super fast about 10-15 days delivery time.
Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.
If you need Express shipment, welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!
What shipment method do we use for Free Shipping?
Most orders to European Countries are shipped via European airmail ( 7-20 days)
US/CA/AU/UK/DE/FR /SE 7-15 days delivery, with tracking number.
Asian Countries we ship via special Line Delivery in 4-7 day.
Brazil and other countries should be up to 20-60 days, depending on your country customs.
If you make a big order, we may ship via Express. We try our best to give you a great shopping experience with us 🙂 We value our customer the MOST!
How do you pay?
You can pay via credit card on our marketplace or pay paypal and credit card in our store front, it’s up to your choice 🙂 Read the article below
How to use pony-nature discount code and Gift card on Check out?
Will you hit custom taxes if purchasing from us?
Sorry we are not able to control it. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We’ve been in the market since 2009).
We will help you provide needed paper work to get packages released soon.
Will we mark the price down when shipping out the order?
Yes, we usually ship them as gift or at lower value
What if you don’t get your parcel ?
If you do not get your parcel within 60 days (peak season like Hollween and Christmas might have more delay) , we will refund you fully money. 100% guaranteed.
Do we accept sponsors?
We do, but please try our affiliate program first and if you bring lots of visit, we will not only upgrade your sales commission but also send you free stuff to review!
Do we take Western Union, Bank transfer as money method when you don’t have a Paypal?
Yes, we do! Drop us a message via online chat and we will let you know how to do <3
Do we take Credit Card?
Yes we do, when you check out you will see information for credit card/debit cards
Do we do wholesale/drop shipping?
Yes, we do, starting from 10pcs for each item. We do bank transfer and offer Free Shipping, Great quality items! Please email [email protected] for further business cooperation! We are looking for local country dealers and we can send customer to your local store as well! Drop Shipping also available.
How do you pay for the order? Is it secure?
We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, pony-nature has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.